Privacy Policy – Clarkeheaven Estate

Contact@Clarkeheaven.com, (“Contact@Clarkeheaven.com” “we,” “our,” or “us”) cares about the privacy of our users. This Privacy Policy (the “Privacy Policy”) describes the information we collect, how we use it, and when and with whom we share it. This Privacy Policy applies to information that we collect about you when you access or use our website, mobile application, or other online or mobile service (collectively, the “Platform”). It also applies to personal data we collect about you offline, such as when you contact us by phone or communicate with us in person. Undefined capitalized terms in this Privacy Policy shall have the meaning given to them in the associated Terms of Service, available at https://www.Clarkeheaven.com

By accessing or using the Platform or otherwise providing us with your personal data, you acknowledge the applicability of this Privacy Policy. If you do not agree to this Privacy Policy, please do not access or use the Platform or provide us with your personal data.

Categories of Personal Information We Collect

When you use our platform, Apps, or associated tools or services, we may collect the following kinds of personal information from you as needed:

Name, username, email address, telephone number, and home, business, and billing addressees (including street and postal code)
Government issued Identification required for booking or identity verification, such as passport, driver’s license, government redress numbers, and country of residence (for travel insurance purposes), and for vacation property owners, tax identification number
Payment information such as payment card number, expiration date, billing address, and financial account number
Travel-related preferences and requests such as favorite destination and accommodation types, and special dietary and accessibility needs, as available
Loyalty program and membership information
Birth date and gender
Geolocation
Images (including facial photographs), videos, and other recordings
Social media account ID and other publicly available information
Communications with us (such as recordings of calls with customer service representatives for quality assurance and training purposes)
Searches you conduct, transactions, and other interactions with you on our online services and Apps
Other communications that occur through the platform among partners and travelers, and in-group chat and traveler-collaboration tools
The searches and transactions conducted through the platform
Data you give us about other people, such as your travel companions or others for whom you are making a booking
Information we receive about you from other Clarkeheaven Estate Estate and third parties such as our business and affiliate partners and authorized service providers which may include updated contact information, demographic information, interests, and purchase history, which we may add to your account or profile and use for market research and analysis

We collect sensitive personal information either with consent or in accordance with local law. This may include information which could reveal your racial or ethnic origin, religious or philosophical beliefs, sexual orientation, and health or disability information.

When you install any of our apps or use our platform, we automatically collect the following types of information from your device (“Automatically Collected Information”):

IP address
Device type
Unique device identification numbers
Internet browser-type (such as Firefox, Safari, Chrome, and Internet Explorer)
Internet Service Provider
Operating System
Mobile carrier
How your device has interacted with our online services, including the pages accessed, links clicked,
Details of any referring website or exit pages, as well as general geographic location (such as at the country or city-level)

Use of Personal Information

We use your personal information for various purposes described below, which depend on the site you visit or the app you use.

Your Use of Online Sites, Apps, and Services:

Book the requested travel or enable vacation property booking
Provide services related to the booking and/or account
Create, maintain, and update user accounts on our platform and authenticate you as a user
Maintain your search and travel history, accommodation and travel preferences, and similar information about your use of Clarkeheaven Estate’s platform and services, and as otherwise described in this Privacy Statement
Enable and facilitate acceptance and processing of payments, coupons, and other transactions
Administer loyalty and rewards programs
Collect and enable booking-related reviews
Help you to use our services faster and easier through features like the ability to sign-in using your account within the online services and sites of some of the Clarkeheaven Estate

Communications and Marketing:

Cespond to your questions, requests for information, and process information choices
Enable communication between you and the travel supplier like hotels and vacation property owners
Contact you (such as by text message, email, phone calls, mail, push notifications, or messages on other communication platforms) to provide information like travel booking confirmations and updates, for marketing purposes, or for other purposes as described in this Privacy Statement
Market our products and services
Analyze information such as browsing and/or purchase history and use the result to optimize advertising in accordance with your interests and preferences
Measure and analyze the effectiveness of our marketing and promotions
Administer promotions like contests, sweepstakes, and similar giveaways

Other Business Purposes and Compliance

Conduct surveys, market research, and data analytics
Maintain, improve, research, and measure the effectiveness of our sites and apps, activities, tools, and services
Monitor or record calls, chats, and other communications with our customer service team and other representatives, as well as platform communications between or among partners and travelers for quality control, training, dispute resolution, and as described in this Privacy Statement
Create aggregated or otherwise anonymized or deidentified data, which we may use and disclose without restriction where permissible
Promote security, verify identity of our customers, prevent and investigate fraud and unauthorized activities, defend against claims and other liabilities, and manage other risks
Comply with applicable laws, protect our and our users’ rights and interest, defend ourselves, and respond to law enforcement, other legal authorities, and requests that are part of a legal process
Comply with applicable security and anti-terrorism, anti-bribery, customs and immigration, and other such due diligence laws and requirements
Operate our business using lawful business purposes and as permitted by law

Your Rights and Choices

You have certain rights and choices with respect to your personal information, as described below:

If you have an account with us, you may change your communication preferences by either emailing us on contact@Clarkeheaven.com or by calling us
You can control our use of certain cookies by following the guidance in our cookie Statement
You can access, amend, inquire about deletion of, or update the accuracy of your information at any time by either logging into your account or contacting us
If you no longer wish to receive marketing and promotional emails, you may unsubscribe by clicking the ‘unsubscribe’ link in the email. You can also log into your account to change communication settings (not available for all Clarkeheaven Estate) or contacting. Please note that if you choose to unsubscribe from or opt out of marketing emails, we may still send you important transactional and account-related messages from which you will not be able to unsubscribe.
For our mobile apps, you can view and manage notifications and preferences in the settings menus of the app and of your operating system
If we are processing your personal information on the basis of consent, you may withdraw that consent at any time by contacting us. Withdrawing your consent will not affect the lawfulness of any processing that occurred before you withdrew consent and it will not affect our processing of your personal information that is conducted in reliance on a legal basis other than consent

Record Retention

We will retain your personal information in accordance with all applicable laws, for as long as it may be relevant to fulfill the purposes set forth in this Privacy Statement, unless a longer retention period is required or permitted by law. We will deidentify, aggregate, or otherwise anonymize your personal information if we intend to use it for analytical purposes or trend analysis over longer periods of time.

The criteria we use to determine our retention periods include:

The duration of our relationship with you, including any open accounts you may have with Clarkeheaven Estate, or recent bookings or other transactions you have made on our platform
Whether we have a legal obligation related to your personal information, such as laws requiring us to keep records of your transactions with us
Whether there are any current and relevant legal obligations affecting how long we will keep your personal information, including contractual obligations, litigation holds, statutes of limitations, and regulatory investigations
Whether your information is needed for secure backups of our systems

Contact Us

If you have any questions or concerns about our use of your personal information, or wish to inquire about our personal information handling practices, and exercise your rights to access, correct or inquire about deletion of personal information, please contact us via an email Contact@Clarkeheaven.com